Faq
Products
We make paintings of both animals and people. We can create the individual or collective portraits of any pet, from turtles to horses, which you can order in the form of a painting with one, two or three companions. And if you want a painting of the whole family (and people and animals), you can order it on the Family Picture or Canvas page.
Certainly! Only we offer preview and a revision of the background color, in case we are asked for these things. We want you to be 100% happy with your Leo&Lisa products.
The maximum number is three companions and four individuals.
If you want a painting with a larger number of companions / people, you can write to us here, in the Leo&Lisa chatbox, or at the address hello@leoandlisa.ro
A supported order cannot be changed. If the user wants a change (inclusion of new products or waiver of products), he will cancel the previous order made and will make a new order, only if the acceptance of the order by Leo&Lisa has not occurred.
Please contact us here if this happens.
Of course not. If you prefer a minimalist design, without the name being displayed on the products, please enter the text "NO NAME" in the name box.
Please refer to the Image Guide to be sure that the image fits within the parameters required by us. If you are still unsure, please contact us here in the Leo&Lisa chatbox or at the address hello@leoandlisa.ro, and we will answer you as soon as possible.
SHIPPING AND DELIVERY
Depending on the fulfillment time chosen on the order page, the dispatch and delivery can take from 2-4 working days (for those who have chosen the emergency system) to 7-8 working days (for those who have not chosen the emergency system).
When you approve the final product, we will contact the courier and send you the tracking number of the package. It is worth remembering that during the periods of discounts and holidays, the processing time can increase independently of our will.
For deliveries in Romania, the shipping costs are FREE for purchases over 220 lei and 20 lei for purchases under 220 lei.
For the other EU countries, the minimum order is 100 EUR / 500 lei.
Unfortunately, a supported order cannot be cancelled.
For the moment, the delivery of our products is possible only in Romania and in the other EU countries. For the other EU countries, the minimum order is 100 EUR / 500 lei.
RETURNS
The most important thing for us is to be sure that you are satisfied with the order, before it leaves for you. That is why we offer the possibility of previewing and changing the color of the background for all types of products, if this is required.
Taking into account that our products are fully personalized, we can offer the possibility of return only under certain conditions. For more details, please refer to our Return Policy or you can contact us here.
In the extremely unlikely event of damage to the order during transport, or in case of an error in the contents of the package, the customer will have to contact Leo&Lisa within a maximum of 24h from the date of receipt of the products and indicate what the visible error or non-compliance consists of, by e-mail.
A representative of Leo&Lisa, will provide assistance in case the customer will have to return the original products intact along with the accessories, the original packaging and all the documentation. If Leo&Lisa finds that the customer's complaint is well founded and the delivered products have been returned intact, in the original packaging and together with all the documents regarding the products, it will deliver the products initially ordered within the initial delivery time, which will run from the date of receipt of the products returned by the customer. In this case all delivery costs will be borne by Leo&Lisa.
For more details, contact us here, write to us in the Leo&Lisa chatbox, or at the address hello@leoandlisa.ro.
