Return policy

Due to the personalizing nature of our products, we cannot accept returns for the following situations:

1. Incorrectly selected options.
2. Incorrect details. 
3. Color variations – colors can vary slightly thanks to screen settings.

Returns will be accepted only in the following situations:

1. I shipped an incorrect product.
2. The item was lost during transportation.
3. The item was damaged during transport.

In this situation photos of the packaging and product will be required. At the same time, please contact us no later than 24 hours after receiving the package. 

For any of the above situations please contact us at the address hello@leoandlisa.ro, or at the phone number +40 738 218 972.