Terms and conditions

Visiting, using and buying the products on the www.leoandlisa.ro website, implies the acceptance in full and every time you access the site, of the Terms and Conditions under which these products are provided.


Client – natural / legal person who makes an Order.

Seller – The commercial company ENTROPIC MEDIA SRL, legal person with the registered office on str. Câmpina, Nr. 62A, Et. 4, Cluj-Napoca, Romania, with the registration number at the Trade Register J12/4999/2021 and CUI 45089998.

Order – electronic document that intervenes as a form of communication between the Customer and the Seller, through which the Customer transmits to the Seller his intention to purchase the products presented on the site.

Products – any product, including the documents and services mentioned in the Order, to be provided to the Customer by the Seller.

Contract/ Terms and Conditions – The order launched by the Customer and confirmed by the Seller. The customer accepts the terms in which the contract is concluded at the time of placing the order.

By accepting these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence or that you are of the age of majority in your state or province of residence and have given us your consent to allow any of your minor family members to use this site.

You may not use our products for illegal or unauthorized purposes.

Breach of any of the Terms and Conditions will result in the immediate termination of services to you.


Leo&Lisa products are personalized portraits, made by professional artists, pets and / or their families, 100% manually, using graphic tablets, specific software and premium materials. The portraits are created based on the photos provided by the client and can be printed on paper, plastic, ceramics, metal and fabric. For the production of custom items, please note that not all printable items are in stock and that the production time for each of them may vary, which is not up to us.

Products or services can be ordered exclusively online through the www.leoandlisa.ro website.

We make every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display made by your computer is the correct one.

Leo&Lisa reserves the right to limit a customer's access to the services and products offered and to delete their account if it believes that due to the actions taken by him, Leo&Lisa could suffer harm or affect the operation of the website. This right may be exercised at any time and no notice to the customer is required.


All sales prices of the products displayed on the www.leoandlisa.ro are expressed in RON (RON) and EUR (EUR). On a monthly basis, the store can offer promotions and discounts for the products displayed. They will be visible, both in the description of the products, in the shopping cart, and on the invoice. We reserve the right to change prices without prior notice, but without affecting the orders that have been placed until the time of the price change.

Shipping costs depend on the customer's location:

For deliveries in Romania, the shipping costs are FREE for purchases over 220 lei and 20 lei for purchases under 220 lei.

For the other EU countries, the minimum order is 100 EUR / 500 lei.

Payment is made exclusively online, in maximum safety conditions using a bank card that allows online transactions to be made. After making the payment, you will receive a payment confirmation at your email address. The payment processor uses a secure system.

Leo&Lisa (ENTROPIC MEDIA SRL) will not be held liable for any delay or non-compliance with its obligations if the delay or failure arises from any cause that is not reasonably controlled by us. Given the nature of our personalized products, the payment of the ordered products is made online, exclusively by card payment. You will receive an email containing the tracking number of the package as soon as the order has left our workshop.


By placing an order on the www.leoandlisa.ro website, the customer agrees with the form of communication, by e-mail or telephone, through which Leo&Lisa carries out its commercial activity. The characteristics of the products and the related prices are described for each, on the page from which the reference is made to the firm order. Once the product is sent to the cart and placed the firm order, the customer agrees with the specifications and price of the product.


The order will be made by filling in an electronic form made available on the site. The customer completes the guided process by which he provides all the information necessary for the billing of this service.

Access to the ordering service can be made by any customer also by contacting Leo&Lisa directly to the contact details mentioned on the site. The order will then be confirmed on electronic media. The contractual relationship concluded between the parties through the client's access to the services provided by Leo&Lisa is – in relation to individual customers – a service contract concluded at a distance, concluded under the scope of GO 34/2014.

The contract between the parties is concluded at the time of Leo&Lisa's confirmation of the customer's order. A contract between the parties is a contract with sudden performance. The order represents the customer's request materialized in a purchase offer, by which he expresses his unequivocal intention to undertake to buy these products in case of acceptance by Leo&Lisa of the order.

An order will be considered completed only after the full payment of the contract price, which can be done exclusively online, by paying by card.

The issuance of the order by the customer, before being accepted by Leo&Lisa, does not oblige Leo&Lisa in any way, as he cannot claim damages for not accepting his order. If Leo&Lisa does not accept the issued order, the amount of money paid by the customer will be returned to him within a maximum of 14 days.

By filling in the order form and completing the order, the customer gives his prior, express and firm consent to the conclusion of the contract between the parties, represented by these Terms and Conditions, and agrees with the provision or provision by Leo&Lisa of the selected services or products.

There is a possibility that for certain products, the stock will run out, but if the ordered product is not available in stock, you will be notified in the shortest possible time (by phone or mail). Depending on the newly communicated delivery time, you can accept or cancel your order. We reserve the right to change the quantity of products in the order or to cancel the order, depending on the available stock, but before making changes, we will contact you to notify you at the phone number provided when placing the order, without any subsequent obligation of any party to the other.

An issued order cannot be changed. If the customer wants a change (including new products or giving up the products) he will cancel the previous order and will make a new order, only if the acceptance of the order by Leo&Lisa has not occurred.

By completing and issuing the order, the customer agrees that all the data provided by him, necessary for the conclusion and execution of the contract are correct, complete and true, at the time of placing the order. Any change between the time of placing the order and the time of completion of the performance of the contract, concerning the data provided by it in the framework of the order, must be notified

The notification sent to the customer, after making the order, has only an informative role, and the contract is considered concluded at the time of receipt by the customer of the notification of acceptance of the order, by e-mail or SMS. The transport is carried out through courier companies.

In the case of the Gift Card section – voucher products do not enter into other promotions when they are ordered. For example, if thematic discount promotional coupons are offered in the Christmas campaign, they will not be applied when a customer purchases the voucher. Regarding the use of the Gift Card by the person who already benefits from it, they can choose products from any category, benefiting from the discounts on the site.

Attention, the gift card can be used only once, in a single order according to its value or higher. If the value of the products purchased is lower, the difference cannot be refunded.

Important! Any person who visits the www.leoandlisa.ro website and who provides personal data or information to ENTROPIC MEDIA SRL expresses his express and unequivocal consent to the following: ENTROPIC MEDIA SRL to send him by email newsletters regarding the latest news on the site; the processing of these personal data and information by ENTROPIC MEDIA SRL in order to carry out market studies or to transmit promotional materials. In accordance with the provisions of Law 677/2001 you have the following rights: the right of information, the right of access, the right of intervention, the right to object, the right not to be subject to an individual decision, the right to appeal to justice. In order to exercise these rights, please contact us through the "Contact" section of the website.


Depending on the fulfillment time chosen on the order page, the dispatch and delivery can take from 2-4 working days (for those who have chosen the emergency system) to 7-8 working days (for those who have not chosen the emergency system).

The online store, www.leoandlisa.ro, offers fast delivery service, through courier companies, throughout the EU. Leo&Lisa will hand over the products and services purchased by the customer within the term mentioned on the site at the time of making the order or within the order, for the product / products ordered and at the address mentioned in the order.

For the delays that may occur, after the parcel has been handed over to the courier company, we are not liable, but we are at your disposal with information on the status of the delivery of the package, as well as the submission to the courier company of a message, in order to speed up the delivery.

If several products with a different delivery time have been ordered in a single order, the delivery time of all the ordered goods will be equal to the longest of the delivery times of the ordered products.

If the product(s) will be delivered exceeding the aforementioned term, Leo&Lisa will inform the customer by e-mail, as soon as it becomes aware that the delivery of the order will not be possible within the maximum time limit set.

If the product will be delivered with a delay of more than 10 days, the customer can cancel the order within 3 days from the date of receipt of the information email issued by Leo&Lisa by e-mail. In this case, the amounts paid will be fully reimbursed according to the law, within a maximum of 14 days from the date of receipt by Leo&Lisa of the client's waiver email.

If the ordered products have been delivered with a delay of less than 10 days or the customer has not waived the order within the time limit and conditions mentioned above in this section, he has no right to refuse to pick up the ordered products or to claim compensation or damage for the fact that the ordered products were delivered late.

Leo&Lisa will hand over to the customer together with the ordered product/products all the documents related to the product/products purchased by the customer.

The customer undertakes to take over from the carrier the ordered products. Depending on the volume and destination of the packages, the carrier will contact the customer in order to agree on the terms of delivery. Any additional costs charged by the carrier in case of atypical deliveries will be borne by the customer.

If the customer will not be able to be contacted or it will not be possible to make an agreement with him regarding the delivery of the order, the ordered products will be returned to the seller, these products becoming the property of Leo&Lisa again. In this case, Leo&Lisa will not return to the customer the amount of money paid representing the value of the products and the transport costs.

The delivery of the products is considered fulfilled at the time when the ordered products are made available to the customer. The delivery note issued by the carrier, dated and signed by the customer, proves the delivery of the product.

At the time of delivery, the customer will have to refuse to pick up the package if it shows visible traces of damage.

The customer must immediately check after delivery the contents of the package and the conformity of the delivered products. Customers will have to check if the delivered products coincide with the products ordered and check the integrity of the products that have been delivered, so that they do not show signs of damage.

If an error has occurred regarding the contents of the package or in the case of visibly damaged products, the customer will have to contact Leo&Lisa within a maximum of 24h from the date of receipt of the products and indicate what the visible error or non-compliance consists of, by e-mail.

A representative of Leo&Lisa, will provide assistance in case the customer will have to return the original products intact along with the accessories, the original packaging and all the documentation. If Leo&Lisa finds that the customer's complaint is well founded and the delivered products have been returned intact, in the original packaging and together with all the documents regarding the products, it will deliver the products initially ordered within the initial delivery time, which will run from the date of receipt of the products returned by the customer. In this case all delivery costs will be borne by Leo&Lisa.

During public holidays and the discount period there is the possibility of delays in the delivery of parcels for reasons beyond our control. We will do our best to ensure that these issues do not affect the standard term.

No orders are shipped on Saturday and Sunday. They will be processed on the first working day. Couriers also do not deliver on Sundays and days off.


Due to the personalizing nature of our products, we cannot accept returns for the following situations:

  1. Incorrectly selected options.
  2. Incorrect details.
  3. Color variations – colors can vary slightly thanks to screen settings.

Returns will be accepted only in the following situations:

  1. I shipped an incorrect product.
  2. The item was lost during transportation.
  3. The item was damaged during transport.

In this situation photos of the packaging and product will be required. At the same time, please contact us no later than 24 hours after receiving the package.


The content of this website (texts, scripts, images, graphics, web graphics, databases and any other data) is the property of the administrator. Any use thereof for commercial purposes, including but not limited to reproduction or distribution, copying, downloading of files on any network, is strictly prohibited without the written permission of the owner. This website may contain documents, images, information or other materials that are not the property of the controller, such as photographs, clip art, names, emblems, logos, logos and other trademarks of third parties, which are the property of those parties. All products present in this virtual store are photographed individually with all their peculiarities. However, we cannot guarantee 100% accuracy for the colors in the photos on the site. The differences, although minimal, can occur due to the particular settings of each monitor that you view. For any copyright complaint you can send an email to: hello@leoandlisa.ro.


If, at our request, the client sends certain specific materials (for example, photographs of his/her pet) or without a request from us, sends creative ideas, suggestions, proposals, or other materials, whether online, by e-mail, by post or otherwise (collectively, "comments"), he agrees that we can, at any time, without restrictions, edit, to copy, publish, distribute, translate and otherwise use any comment it has submitted, strictly for the purpose pursued by Leo&Lisa. Leo&Lisa is not and will be obliged:

(i) keep any comments confidential;

(ii) to pay compensation for any comments;

(iii) respond to any comments.

Leo&Lisa may monitor, edit or remove content that it deems, in its sole discretion, illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable, or that infringes the intellectual property of any part of the Terms and Conditions, but without obligation.

Customer agrees that the formulation of his comments shall not infringe any rights of any third party, including copyrights, trademarks, confidentiality, personality or other personal or proprietary rights. The client also agrees that the formulation of his comments will not contain any libelous or otherwise illegal, abusive or obscene material or will not contain any computer viruses or other malware that could in any way affect the operation of the www.leoandlisa.ro or any related website. Customer may not use a false email address, or impersonate a false identity, or mislead Leo&Lisa or third parties as to the origin of any comments. The user is solely responsible for any comments he makes and their accuracy. Leo&Lisa assumes no responsibility or liability for any of the comments posted by the customer or any third party.


In addition to other prohibitions set out in the Terms and Conditions, it is forbidden to use the site or its content:

(I) for any unlawful purpose by the user;

(ii) soliciting him or her to perform or participate in any unlawful acts directed at the identity of the website or leo&lisa employees;

(iii) to infringe Leo&Lisa's intellectual property rights or the intellectual property rights of other third parties;

(IV) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin or disability;

(v) to transmit false or misleading information;

(VI) upload or transmit viruses or any other type of malicious code that will or may be used in any way that may affect the functionality or operation of the website or any related website;

(VII) to collect or track the personal information of others;

(viii) spam, phish, pharm, pretext, spider, crawl or scrape;

(IX) for any obscene or immoral purpose;

(X) interfere with or circumvent the security features of the site or any associated website.


By using the site www.leoandlisa.ro (visiting or buying the services offered by it), the user declares himself to agree to the "Terms and Conditions" above. Any dispute of any kind that may arise between the user and the company ENTROPIC MEDIA SRL or its partners will be settled amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force. The maximum term for solving complaints or complaints is 30 calendar days from their receipt. Any attempt at unauthorized access to the www.leoandlisa.ro website and any attempted fraud will be reported to the competent authorities.

Under the terms of these Terms and Conditions, no party shall be liable for the failure to perform on time and/or appropriately, in whole or in part, any of its obligations under the contract, if the non-performance of that obligation was caused by a force majeure event or a fortuitous event.

The following cases will be assimilated to force majeure: total or partial strikes, the implementation of new restrictions at the legal level, the fall of the information systems used by Leo&Lisa or used to fulfill its own obligations, the fall of telecommunications means, etc.

The party or the legal representative of the party invoking one of the above-mentioned events is obliged to inform the other party, if possible, immediately and completely, of its occurrence and to take any measures at its disposal to limit the consequences of that event. The party invoking the abovementioned event is exempted from that obligation only if the event prevents it from carrying it out.

If within 15 days from the date of occurrence of the event, that event still makes it impossible to perform the contract, each party will have the right to notify the other party of the termination of the contractual relationship, without any of them being able to claim the other damages.

The party invoking the force majeure event must prove that it is impossible to perform the obligations within 30 days from the date of the occurrence of the event.


The company ENTROPIC MEDIA SRL reserves the right to be able to make any changes to these provisions, as well as any changes to the www.leoandlisa.ro site and its structure, including changes that could affect the site, without prior notice. ENTROPIC MEDIA SRL will not be held responsible for any errors occurred on the site for any reason, including due to changes, settings, etc., which are not made by the site administrator and are not responsible for the content, quality or nature of other sites that are reached through links on the www.leoandlisa.ro site, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners. ENTROPIC MEDIA SRL reserves the right to introduce advertising banners of any kind on any page of the www.leoandlisa.ro website, in compliance with the legislation in force. Exceptions are the pages where the member companies or their offers are presented and where banners of a competitive nature will not be introduced.

It is forbidden to copy or reproduce the information contained on the site without the written approval of the authors.

I have read the above and declare that I agree to the terms and conditions mentioned.

In order to adapt the information communicated according to your behavior and preferences and to provide you with the best and personalized experience, it is possible to analyze and combine your personal data. When we analyze and combine your personal data, we will do so only in accordance with the applicable legal provisions (Regulation (EU) 2016/679 and Law no. 677/2001), which may involve obtaining prior approval or confirmation and / or additional information from you.


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